Introducing Premium support and CSM advisory services: Get custom support when you need it

At AudienceProject, we have built an easy-to-use audience measurement platform allowing you to continuously measure your cross-media campaigns and generate actionable audience insights for more efficient budget allocation.

Sometimes, though, you may need help with your measurement setup or usage of the platform, allowing you to get the audience insights you need to optimise your media investments and achieve greater advertising efficiencies.

Maybe you have sent a tracking pixel to a publisher and need help guiding them through the implementation, maybe you need help setting up a semi-automated integration to a new platform, or maybe you need help understanding why your campaign results are not what you expected.

We love to help you solve your problems and want to ensure you get exactly the support you and your team need to improve. That’s why we are introducing the second of our new professional services: Premium support and CSM advisory.

Get the support you need – when you need it

As a user of our platform, you may prefer to be fully self-served, in which case you can rely on our basic support, giving you access to our knowledge base with online how-to guides and answers to our most frequently asked questions. As part of the basic support, we will also help you troubleshoot and debug existing error messages and possible performance issues and provide recommendations for workarounds where needed.

However, with our Premium support and CSM advisory services, you can now get access to custom support beyond bug fixes and issue resolutions, ensuring that your specific needs and issues are resolved as fast as possible and that you develop into super users of our platform.

Premium support and CSM advisory services

Our Premium support and CSM advisory services are divided into the following three packages:

Premium support

Get custom support via email or virtual meetings, including troubleshooting outside our platform, assistance in creating new integrations, using the API or retrieving accidentally deleted data.

Price model: Yearly plan or by request

Fast-track support

Get a dedicated support inbox, giving you fast-track support from a team that knows your company and measurement setup.

Price model: Yearly plan

CSM advisory

Get campaign measurement advisory in regular status meetings with your Customer Success Manager, focusing on your success and topics of your choosing.

Price model: Yearly plan

With our premium support package, we give you custom support via email or virtual meetings, resolving your specific needs and issues. We help you troubleshoot measurement issues that originate outside our platform or in custom integrations and help you retrieve campaign data that you have accidentally deleted. Also, we give you recommendations about your ideal measurement setup, guide you on best measurement practices and help you evaluate your current platform usage. And should you need help validating your measurement implementation before launching your next campaign, we have got you covered.

Our fast-track support package gives you access to a dedicated support inbox, ensuring that you and your team get the help you need as fast as possible.

Finally, our CSM advisory package gives you regular status meetings and sessions with your Customer Success Manager, focusing on your success and topics of your choosing. It could be feedback on your current platform usage and discussions about specific campaigns or customer cases. If you need help with a campaign evaluation before presenting at an important meeting, we are here to help you identify key insights. Also, we offer assistance in creating ad hoc reports inside the platform.

Learn more

Want to learn more about how you can get access to custom support? Request more info about our Premium support and CSM advisory services via the form below.

This article is part 2 of 4 in our series: AudienceProject Professional Services

1

December 14, 2022

Part 1: Introducing Education and Enablement services: Take your audience measurement to the next level

2

Currently reading

Part 2: Introducing Premium support and CSM advisory services: Get custom support when you need it

3

March 9, 2023

Part 3: Introducing Upgrade services: Upgrade to the new generation of AudienceReport with confidence

4

Coming soon

Part 4: Onboarding services: Subscribe and be notified when released

About this article series

AudienceProject is launching a series of new professional services to support your success when measuring your campaigns with our platform. In these articles, you can learn more about the different services.