Are you our new Customer Success Manager?

AudienceProject is a fast-growing marketing technology company delivering audience measurement and data targeting for major agencies, publishers and advertisers across the Nordics and in the UK.

We are looking for a full-time Customer Success Manager for our Brands department, to help grow our position and cement our client relationships across our markets.

As a central function within a matrix organisation, you will work closely with colleagues within sales, marketing and product across our markets.

Joining AudienceProject will give you a front row seat to insights from the magical media industry, where two days are rarely the same.

What you’ll do

  • Grow user adoption of our product suite and be first-line support to onboard new users
  • Proactively engage with customers at risk
  • Conduct/join customer meetings
  • Conduct customer training sessions
  • Support with account management
  • Build cases and best practice documentation with customers
  • Convert trial customers
  • Upsell to existing customers

What you have

  • An outgoing and trust-worthy personality with a passion for client-facing activities
  • Strong knowledge of the online advertising ecosystem
  • Professional experience working with ad tech, preferably at an agency/tech company
  • Minimum two years of professional experience in the online industry
  • Experience with CSM or TAM (Technical Account Management)
  • A structural approach to problem-solving
  • Excellent written/verbal communication skills in English and one Nordic language
  • Attention to detail and the capacity to stay calm under pressure
  • An ability to learn and investigate complex technical issues
  • BSc degree or higher in a commercial field

What AudienceProject is offering

  • A career and personal development opportunity of a lifetime
  • Customer portfolio covering the largest local and global players
  • Innovative and market-leading products and solutions
  • Mentorship from thought leaders in the industry
  • A rewarding compensation package, Copenhagen Office

If you have any questions about the position you are welcome to contact Christina Jensen at +45 20 55 11 75.

We invite candidates for interviews on an ongoing basis, so please do not hesitate to send your application. Apply by sending your CV and cover letter to and write “Customer Success Manager” in the subject line. Deadline for applications is July 7, 2019.